Your virtual F&I partner
Virtually there. Personally invested.
Experienced finance and insurance support that feels like part of your team. We take care of the deal, so you can focus on your dealership.
Full-time expertise. Flexible support. A personal touch.
01 / Your virtual F&I department
You sell the cars. We take care of the F&I.
The details. Taken care of.
From financed purchases to cash transactions, we handle the F&I process from start to finish. Your sales team can focus on selling cars while we focus on getting the deal over the line.
How it all comes togetherA virtual F&I team for dealerships that don’t need a full-time department, or a helping hand when your in-house manager is on leave.
Your team. Your customers.
Our personal commitment.
02 / About us
People. Partnership. Possibility.Experienced F&I support.
A real extension of your team.
Siobhan Johannsen&Bianca Venter
The people behind the partnership.One simple idea: dealerships should have access to experienced F&I support without the cost and commitment of a full-time department.
Created by Siobhan Johannsen and Bianca Venter, Virtual F&I Specialists is a customer-focused, second-gross-driven team with franchise and independent experience across both new and used vehicles.
As a specialist virtual provider, we offer flexible, consistent and compliant support without compromising on personal service. We work virtually, but our service is anything but distant.
We believe great F&I is about looking after the customer, protecting the dealership and creating value from every opportunity.
Driven by integrity and performance, we focus on the right products, the right advice and the right outcomes — helping our dealer partners deliver a better customer experience while maximising their F&I potential.
Where we’re going
To be the most trusted virtual F&I partner in the motor industry.
Redefining F&I through a seamless, valuable and genuinely customer-focused experience. We bring experience, passion and a personal touch to every deal — setting a new standard for professional, results-driven F&I while helping our dealers grow and creating mutual success for everyone involved.
What drives us
To make professional F&I support more accessible, flexible and sustainable.
Creating an experience where every customer feels informed, valued and confident in their decision. We believe in doing business with people, not just paperwork.
Our goal is to build genuine, long-lasting relationships with our dealers and their customers through trust, transparency and personalised service, while striving to grow their second gross and contribute to their long-term success.
The people behind the partnership
Founded by Siobhan Johannsen and Bianca Venter. A personal partnership, built on the belief that great F&I starts with looking after people.
A trusted partner beside you,
every step of the way.
03 / How we work
From the first handover to the final signature, we keep the F&I process moving and your dealership informed.
Your sales team focuses on selling cars.
We focus on getting the deal over the line.
Your dealership → Our team
Pass the deal into experienced hands.
Your dealership hands the deal over to us with the required customer and vehicle information through a third-party application.
Virtual F&I Specialists
Personal contact. Consistent progress.
We contact the customer to discuss their finance and F&I requirements, keeping the experience personal. We structure, submit and progress the deal while keeping your dealership updated.
Virtual F&I Specialists
The final details, taken care of.
We work through the final F&I documentation and get everything signed before the customer arrives at your dealership.
Your dealership → Your customer
Over to you for the vehicle handover.
Your dealership completes the vehicle handover to the customer.
04 / Dealer costing structure
Choose a costing structure that works for your dealership, with finance and cash deal handling from our virtual F&I team.
Not sure which option fits?
Let’s talk it through05 / A real connection
Tell us about your dealership. Whether you need an ongoing F&I partner or a little breathing room while your manager is away, let’s find your way forward.
Co-founder
Co-founder
We work virtually.
Our service is anything but distant.
A few details, and we’ll take it from there.
